Account & Data Deletion Request
In strict compliance with Google Play Store User Data Policies, users of Jupiter Hora (developed by CodeQlik) have the complete right to request the permanent deletion of their account and all associated personal and astrological data.
📌 Steps to Request Account & Data Deletion
Option A: Direct In-App Deletion
Open the Jupiter Hora mobile application > Go to Account (खाता) > Select Security & Controls > Scroll to the bottom and tap "Request Account & Data Deletion".
Option B: Request via Support Email
Send an email from your registered email address or mentioning your registered mobile number to support@jupiterhora.com with the subject line: "Account Deletion Request - Jupiter Hora".
Send Deletion EmailOption C: Direct Web Form (Below)
Fill out the automated verification form below with your registered credentials.
Types of Data That Are Permanently Deleted
- •User Identity & Profile: Full name, verified mobile number, email address, profile picture, gender, and language settings.
- •Astrological Birth Coordinates: Date of birth, time of birth, place of birth, and geographic coordinates.
- •Astro CRM & Client Horoscopes: All saved client profiles, family group records, matchmaking dossiers, consultation notes, and custom remedies.
- •Sessions & Auth Tokens: Active JWT tokens, login challenge sessions, push notification tokens, and hardware device IDs.
Retention Period & Statutory Exceptions
Immediate Account Freezing: Upon submission of your request, account access is frozen immediately.
Hard Deletion Timeline: Complete and permanent data erasure across all active databases and secondary storage is finalized within 7 to 30 business days.
Statutory Financial Records: As mandated under Indian taxation laws (GST) and audit compliance regulations, financial transaction invoices and payment gateway reference IDs are retained for statutory legal audits (up to 180 days). No astrological, personal birth data, or client records are retained.
Online Account Deletion Request Form
Enter the credentials associated with your Jupiter Hora account to queue an automated deletion ticket.